Shipping

COVID-19: Due to the current global situation please be aware that there may be a slight delay in usual delivery times. Your patience and understanding during this time is greatly appreciated. Should you require any further information or assistance please don't hesitate to contact us at customercare@silklaundry.com.au.

We deliver Internationally.

All orders are processed within 24-48 hours and dispatched the following business day.

Silk Laundry endeavours for all orders to be delivered safe and sound in a timely manner, which means a signature is required on delivery of all orders. Please ensure you provide a contact number and correct delivery address in order to receive your package.

SHIPPING COSTS & TIMES

Australia-Wide Carbon Neutral Standard Shipping $8.00 AUD.
Courier: Australia Post
Delivery Time: 4-10 business days*

Australia-Wide Express Shipping $15.00 AUD.
Courier: Australia Post
Delivery Time: 1-4 business days*

International Carbon Offset Express Shipping $30.00 AUD.
Courier: DHL
Delivery Time: 4-10 business days*

*Delivery times provided are an estimation only and can differ depending on your location.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment notification. This will include a tracking number so that you can track your order via the carriers website. 

If you are unable to find your tracking number, please contact our team at customercare@silklaundry.com.au.

CUSTOMS, DUTIES & TAXES

For each order, delivery duties and import taxes are calculated at checkout based on the shipping destination. Orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning all applicable import duties can be paid at time of checkout and you should not have to pay any additional charges when your order arrives.

Returns