We deliver Australia-wide and Internationally.
Our Australian warehouse dispatches all orders on business days and does not operate on weekends or public holidays. Allow 2-4 business days for delivery to AU metropolitan areas, 4-6 business days for delivery to AU rural areas, 2-8 business days for New Zealand and 4-10 business days for international.
A signature will be required upon delivery.
For orders outside of Australia, applicable delivery duties and import taxes may apply. These will be calculated and added to your order total at checkout.
Additional shipping information is available here.
We accept returns - but we ask that you consider your purchase.
If you receive an item that’s not quite right we can assist you with finding the right solution. As a business that is making considered decisions every day to be more accountable we encourage you to do the same. Frivolous purchasing with an intention to return is a habit we do not support, please remember that the process of returning carries an environmental cost to our planet.
All item(s) purchased on archivesbysilklaundry.com are not eligible for a refund and can only be returned for a store credit or exchange.
We accept returns within 30 days from the date of order.
To be eligible for a return, item(s) must meet the conditions of our returns policy available here.
Please note that you will be required to ship the item(s) to our warehouse in Queensland, Australia and you will be required to pay for your own shipping costs if you are outside of Australia and decide to return your order. Shipping costs are non-refundable and Silk Laundry does not cover the cost of return shipping.
Additional returns information is available here.